Gaming should be fun, safe, and within your control. fafajp is committed to promoting healthy gaming habits and providing tools to help you stay in control.
You must be at least 21 years of age to use fafajp. We strictly enforce age verification through Indonesian KTP (National Identity Card) checks and do not permit underage gambling under any circumstances.
At fafajp, we recognize that while gaming is entertainment for the vast majority of our users, it can become problematic for some individuals. We are committed to promoting responsible gaming practices and providing comprehensive tools, resources, and support to help you maintain control over your gaming activity.
Responsible gaming means enjoying online casino games, live dealer tables, and sports betting as a form of recreational entertainment—not as a way to make money, escape problems, or cope with stress. It means setting personal limits on time and money, understanding the odds, and recognizing when gaming stops being fun and starts causing negative consequences in your life.
fafajp operates under a harm-minimization philosophy. We believe that informed, empowered players make better decisions. That's why we provide transparent information about game odds, require mandatory age verification through Indonesian KTP checks, offer comprehensive account control tools, train our customer support team to recognize problem gambling warning signs, and partner with organizations that specialize in gambling addiction support.
This page outlines the tools available to manage your gaming, warning signs of problem gambling, self-assessment resources, and how to access support if you or someone you know is struggling with gambling-related harm.
Problem gambling can affect anyone regardless of age, income level, or gaming experience. It develops when gambling behavior interferes with financial stability, relationships, work performance, or mental health. Recognizing warning signs early is crucial to preventing serious harm.
Ask yourself these questions honestly:
If you answered "yes" to three or more of these questions, you may be developing or experiencing problem gambling. Please reach out for support immediately.
Set daily, weekly, or monthly maximum deposit amounts to control how much money you can add to your fafajp account. Once you reach your limit, you won't be able to deposit more until the period resets.
Contact customer support via live chat, WhatsApp, or email. Provide your preferred limit amount and timeframe (daily/weekly/monthly). Limits take effect immediately. Increases require a 24-hour cooling-off period; decreases are instant.
Set maximum loss thresholds over specific time periods. This tool tracks your net losses (total deposits minus total withdrawals) and prevents further gaming once you reach your limit.
Request loss limits through customer support. Specify your maximum acceptable loss amount and period. Your account will be automatically restricted when the limit is reached. Loss limits can only be changed once per 30 days.
Control how long you spend gaming in a single session. Set time limits from 30 minutes to 4 hours. You'll receive notifications at 80% of your limit and be automatically logged out when time expires.
Available in account settings or by contacting support. Choose your preferred session duration. Reality check reminders appear on screen showing time played and wins/losses. Session limits reset after logout.
Take a temporary break from gaming for 24 hours, 48 hours, 7 days, or 30 days. During the time-out period, you cannot access your account, deposit funds, or place bets. Your account balance remains secure.
Request a time-out by contacting customer support. Choose your desired break duration. Time-outs begin immediately and cannot be reversed once activated. You'll be automatically able to access your account when the period expires.
Permanently or temporarily close your fafajp account for a minimum of 6 months up to permanent exclusion. This is the strongest control measure for those who feel gambling has become a serious problem.
Email [email protected] with subject line "Self-Exclusion Request" or contact via live chat. Choose duration: 6 months, 1 year, 2 years, 5 years, or permanent. Account closure is immediate. Any remaining balance will be withdrawn to your registered bank account. Self-exclusion cannot be reversed during the chosen period. Attempting to create new accounts during self-exclusion will result in closure and forfeiture of funds.
Unsubscribe from all promotional emails, SMS messages, and bonus notifications. Reduce temptation by limiting exposure to gaming-related marketing materials.
Click unsubscribe links in promotional emails, adjust preferences in account settings, or contact customer support to opt out of all marketing communications. Essential transactional emails (withdrawals, security alerts) will still be sent.
Answer these questions honestly to evaluate your gaming behavior. This is for personal reflection only—your responses are not tracked or stored by fafajp.
1. How often do you spend more money on gaming than you planned?
2. How often have you borrowed money or sold possessions to fund gaming?
3. How often have you tried to win back money you've lost (chasing losses)?
4. How often has gaming caused problems in your relationships or work?
If you answered "Sometimes," "Often," or "Always" to two or more questions, consider using our control tools or reaching out for support.
If you're concerned about your gaming behavior or need support, help is available. You don't have to face this alone.
Our customer support team is trained to assist with responsible gaming concerns. They can help you set up control tools, process self-exclusion requests, and provide information about external support resources. All conversations are confidential and non-judgmental.
Available 24/7 on the fafajp website. Instant connection to Indonesian-speaking support agents.
[email protected] - Include "Responsible Gaming Support" in the subject line for priority handling.
Contact through our customer support portal for private messaging with support agents.
If gambling is affecting your mental health or you need professional counseling, consider reaching out to mental health services in Indonesia:
Note: fafajp cannot provide professional gambling addiction treatment. We strongly encourage seeking help from qualified mental health professionals if gambling is negatively impacting your life.
If you're concerned that a family member, friend, or partner may have a gambling problem, approaching them with care and support is crucial. Here's how to help:
Explore our additional resources to learn more about fafajp's policies, account management, and frequently asked questions.